In-House Customer Support Associate

Key Responsibilities

• Attend walk-in clients & telephonic inquiries with smile & patience
• Explain matrimony packages, success stories and membership benefits
• Register new clients & complete profile documentation
• Help clients create & update their profiles on system
• Train clients (especially parents/senior members) to use our Mobile App & Website
• Follow up with registered members for photo upload, horoscope & ID proof
• Coordinate with counsellors for shortlisting & arranging meetings
• Resolve basic queries & complaints on call/chat and in-person
• Maintain daily client visit & call reports

Qualifications & Skills

• Fluent & polite communication in Gujarati + Hindi + English
• Pleasant voice and confident personality
• Basic computer knowledge + typing speed
• Patience to teach senior citizens how to use mobile app
• Ready to work in a family-oriented environment

Additional Information